General Manager


This position will be responsible for providing leadership in the daily operations of the resort and is responsible for coordinating and supervising all aspects of the business. Responsible for building and maintaining positive and professional internal and external business and HOA relationships. Oversee retail and food and beverage operations where applicable, budget and reserve development and compliance, inventory purchasing control and negotiation and management of service contracts, renovation schedules, annual unit maintenance and service from all required outside contractors. Will be responsible for ensuring safety and security as required by the Company and Local, State, and Federal jurisdictions. This individual will ensure the staff s commitment to maintaining service expectations through observation, communication and recognition. This position must ensure all Fire Life Safety components are successfully completed. In addition to ensuring full and complete understanding of our Brand Standards, actively supporting, embracing, and successfully executing in all areas.


  • Manages and oversees the leadership team providing support and ongoing two way communication.
  • Ensures all departments are meeting and/or exceeding financials, IHG Assessments, Employee Engagement, RCI, Medallia, and Heartbeat thresholds.
  • Delivers the utmost level of customer service to all guests and owners to ensure a great resort experience.
  • Motivates, coaches and counsels direct reports. Issues necessary coaching forms, corrective actions, action/process improvement plans and performance appraisals.
Job Requirements
  • Minimum of four (4) years of leadership experience in Resort Operations
  • Bachelor s Degree in hospitality or Business Management is preferred.
  • Must have a high degree of judgment
  • Must be able to demonstrate leadership, communication, accountability, interpersonal skills and the ability to influence.


  • Require to sit or stand for extended periods of time.
  • Ability to Multi-Task, prioritize and manage time effectively
  • Strong interpersonal skills
  • Frequent computer use
  • Frequent phone use
  • Vendor and Contractor Negotiations


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